SCA Health · 1 day ago
Associate Tech Support Analyst
Boise, ID
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $75K/yrSCA Health is a company dedicated to redefining specialty care and providing patient-centered solutions across a network of ambulatory surgical centers and specialty clinics. The Associate Tech Support Analyst will maintain end-user relationships by supporting local and remote desktops, ensuring effective IT service delivery within the organization.
BiotechnologyHealth CareHospitalMedicalPersonal Health
Responsibilities
Experience with remote applications Splash top, Citrix, Dameware and Remote Desktop software
Experience with supporting multiple Electronic Medical Records (EMRs) highly preferred
Assisting internal and external teammates with hardware and software repairs via the In-person, phone, email, and remote control for varying computer problems
Occasional travel between multiple ASCs and Birmingham, AL may be required
Experience with supporting products in Microsoft Office Suite
Experience with ITSM tools (Service Now) preferred
Experience with hardware upgrades, Windows, iOS preferred
Follow proper escalations processes based on severity of the incident/alert
Take ownership and accountability of all assigned tickets and drive to resolution, researching and escalating to vendors, as necessary
Ability to work with facility administrators, risk management, insurance adjusters, contractors. and others in responding to emergencies
Technical ability to assist in support of the following technologies: Telecommunications - phones and all supporting software and infrastructure, Data Networking - routers, switches, firewalls and wireless, along with supporting software, Server hardware and operating systems - supporting local file shares or databases, Video Conferencing solutions - both local office hardware and software
Qualification
Required
Initiative-taking, decisive, action-oriented individual
Strong written and verbal communication skills
Able to clearly explain technical issues in a way that non-technical people can understand
Ability to be broadly focused and manage multiple efforts concurrently
Strong written and verbal communication skills, including with Executive audiences
Excellent interpersonal, leadership, collaboration, facilitation, and negotiation skills
Ability to work effectively with all levels of the organization, including staff, business stakeholders, and all levels of management, up to and including the CEO
A highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, meticulous and a self-starter who can effectively begin and complete projects
Experience with remote applications Splash top, Citrix, Dameware and Remote Desktop software
Assisting internal and external teammates with hardware and software repairs via the In-person, phone, email, and remote control for varying computer problems
Occasional travel between multiple ASCs and Birmingham, AL may be required
Experience with supporting products in Microsoft Office Suite
Follow proper escalations processes based on severity of the incident/alert
Take ownership and accountability of all assigned tickets and drive to resolution, researching and escalating to vendors, as necessary
Ability to work with facility administrators, risk management, insurance adjusters, contractors, and others in responding to emergencies
Technical ability to assist in support of telecommunications, data networking, server hardware and operating systems, and video conferencing solutions
Bachelor's degree, associate degree, or requisite job experience
Work experience ServiceNow ticketing system experience
The candidate must possess excellent organization, communication, customer service skills and be reliable
Preferred
Experience with supporting multiple Electronic Medical Records (EMRs) highly preferred
Experience with ITSM tools (Service Now) preferred
Experience with hardware upgrades, Windows, iOS preferred
A good understanding of backup and recovery processes and applications is preferred
Healthcare IT experience Ambulatory Surgery Centers (ASC) preferred
Benefits
Medical, dental, and vision coverage
401k plan with company match
Paid time off
Life and disability insurance
More
Company
SCA Health
SCA Health is a national surgical and practice management company serving over two million patients each year at more than 370 clinical locations and 250 physician practice clinics.
Founded in 1982
10001+ employees
H1B Sponsorship
SCA Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$25.75M2017-02-21Acquired
2013-11-08IPO
2011-10-05Seed· $0.75M
Leadership Team
Brian J Rye
Group CEO Melbourne Surgery Center/SCA and Orlando Center for Outpatient Surgery/SCA
T
Tim Szott
Vice President Operations
Recent News
2025-05-17
Company data provided by crunchbase