YunoJuno · 1 week ago
Human Resources Operations Manager
United States
Contract
Remote
Mid, Senior LevelYunoJuno is rolling out an employed solution in the US, seeking a Human Resources Operations Manager to manage daily operations and optimize processes as they scale. The role involves end-to-end management of the W2 workforce, ensuring compliance and reliability from onboarding to offboarding.
Career PlanningEmploymentEnterprise SoftwareFreelanceRecruitingSaaS
Responsibilities
Operationalize the US Function: Take the existing process maps and turn them into a functioning reality, managing the end-to-end lifecycle for W2 contractors from onboarding to offboarding
Refine & Polish Processes: Analyze the current operating procedures, identify inefficiencies, and iterate on them to create a scalable playbook
Master the Administration: Embrace the rigorous nature of the role. You will personally ensure 100% accuracy in payroll data entry, documentation, and compliance filings, understanding that administrative precision is the best defense against risk
Serve as the US Subject Matter Expert: Partner closely with Compliance, Delivery, and Account Management teams, acting as the operational authority on US HR nuances to ensure client solutions are practical, compliant, and commercially viable
Manage Sensitive Employee Relations: Own the difficult conversations. You will handle complex employee relations issues, with a specific focus on managing terminations, offboarding, and performance exits professionally and compliantly
Navigate Multi-State Complexity: Ensure daily operations align with the specific nuances of employment law across different states (e.g., overtime calculations, break times, state-specific leave), ensuring we remain audit-ready at all times
Execute Benefits Administration: Serve as the primary point of contact for W2 workers regarding their benefits. You will run the open enrollment process and handle day-to-day administration (401k, Medical, Dental) while the Hiring Manager handles the broker strategy
Drive Product Evolution: Act as the internal customer for in-house tech solution. You will use the platform daily, identify friction points, and provide high-quality feedback to the Product & Engineering teams to shape future features
Qualification
Required
Deep US Payroll & Admin Fluency: You have extensive experience managing W2 workers in a contingent or staffing agency environment
Process Optimization Mindset: You are skilled at taking an existing process, executing it, and finding practical ways to make it more efficient
Operational Grit: You are willing to own the logistics without an admin support team. You take pride in clean data and 100% compliance accuracy
Heavy Employee Relations Experience: You have deep experience managing terminations and involuntary exits, ensuring the company is protected
Process Architect: You have a track record of documenting processes (Standard Operating Procedures) and refining playbooks that allow a function to scale
Product-Minded Intuition: You don't just use software; you analyze it. You can articulate why a workflow is broken and translate that into clear suggestions for a technical team
Preferred
MSP experience is a plus
East Coast Alignment: While not strictly mandatory, you are ideally based in an East Coast time zone to facilitate smoother collaboration with UK-based leadership
Benefits
401k
Medical
Dental
Company
YunoJuno
YunoJuno is the leading all-in-one platform to find, hire, manage and pay freelancers and contractors.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageRecent News
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