FAAC Technologies ยท 1 month ago
Business Application Support Specialist - AMERICAS
Rockledge, FL
Full-time
Onsite
New Grad, Entry LevelFAAC International, Inc. is seeking an IT Application Helpdesk Specialist to join our team in the Americas. This role serves as the first point of contact for application support requests, primarily focusing on SAP and Microsoft Dynamics 365 CRM, while also contributing to system deployments and enhancements.
Electrical & Electronic Manufacturing
Responsibilities
Serve as the first line of support for application-related tickets submitted through our Helpdesk system
Troubleshoot and resolve issues or escalate to HQ specialists when appropriate
Ensure accurate logging, classification, and follow-up of all requests
Support HQ and local business teams during project deployments, including:
Facilitate training activities
Coordinating the business in User Acceptance Testing (UAT)
Assisting users during go-live
Provide consistent application support across all FAAC entities in the Americas
Qualification
Required
Previous experience in IT Helpdesk / Application Support, ideally with ERP or CRM systems
Basic knowledge of SAP (competences on Finance, Sales, or Logistics processes is a plus)
Strong analytical and troubleshooting abilities
High respect for established processes and procedures
Fluent in English; Spanish or Portuguese is a plus
Able to work in an international and multicultural environment
Preferred
Prior experience providing customer support in a call center, help desk, or technical support environment, with a focus on troubleshooting and resolving issues
Bilingual in English and Spanish or Portuguese a plus
Company
FAAC Technologies
FAAC TECHNOLOGIES is one of the top international players in access automation, parking and access control business in both the residential and industrial sectors.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase