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Syndigo · 2 hours ago

Account Manager, Mid-Market

Chicago, Illinois, United States

Full-time

Hybrid

Mid Level

$72K/yr - $90K/yr

3+ years exp

Syndigo is a leader in software and services for the management of master data and product information. The Account Manager will manage relationships and strategies for a set of named Mid-Market accounts, focusing on client engagement, retention, and growth while ensuring clients achieve their strategic initiatives.

E-CommerceInformation Technology

Responsibilities

Maintain and form new relationships with different buyers at small to mid-market brands

Relentless focus on the customer experience and how to maximize their value realization with Syndigo

Manage the full sales cycle for renewal opportunities within a defined customer base

Lead strategic contract negotiations to align service options with client needs while meeting retention targets

Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets

Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional

Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes

Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy

Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems

Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

Qualification

Account managementB2B sales experienceSaaS experienceSalesforceCustomer serviceRelationship buildingProblem solvingTime managementCommunication skillsNegotiation skills