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Honey Homes · 2 weeks ago

Field Operations Manager

Dallas

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $110K/yr

3+ years exp

Honey Homes is a startup reimagining how homeowners take care of their homes, offering a membership-based service that connects customers with dedicated handypeople. The Field Operations Manager will lead and scale operations in the Dallas market, focusing on team leadership, customer satisfaction, and data-driven decision-making.

Home ServicesReal EstateSoftware

No H1B

Responsibilities

Lead day-to-day operations for the Dallas market, owning quality, efficiency, and customer outcomes

Hire, coach, and manage a growing team of handypeople (scaling to 10+ as the market grows)

Build scalable operations playbooks while adapting quickly in a fast-moving startup

Use data, tooling, and tech-enabled workflows to improve performance and reliability

Monitor and act on performance metrics using internal dashboards and dashboard analytics

Partner with Marketing and Growth to drive top-of-funnel demand and neighborhood expansion

Build relationships with local specialists to extend service coverage

Act as a hands-on leader who can switch between strategy and execution as the business grows

Establish strong market operations with high customer satisfaction and retention

Build and stabilize a high-quality handyman team

Improve visit quality, follow-through, and customer trust

Launch repeatable processes that scale with market growth

Operate confidently using data, dashboards, and tech systems rather than intuition alone

Qualification

Field operationsData analyticsTeam leadershipStartup experienceTech-enabled operationsCustomer experienceAnalytical thinkingBuilding systemsPeople leadership