Cisco telecommunication admin jobs in United States
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ATC ยท 22 hours ago

Cisco telecommunication admin

positionMadison, WI
timeContract
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

ATC is looking for a Telecommunication Specialist to provide high-level technical support for VoIP phone systems and mobile device management. The role involves managing telecommunications data and improving processes through automation, as well as supporting daily operations in telecom billing and tracking systems.

AnimationInformation TechnologyMobile AppsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Ramakrishnan M
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Responsibilities

Serve as a high-level technical support resource for VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis and design of call trees/call centers for internal communications
Manage telecommunications data and improve processes/procedures through redundancy and automation where appropriate
Support daily operations in telecom billing/tracking systems and be familiar with routing protocols for VoIP, while working within WAN/LAN environments
Contribute recommendations for process improvements, project planning, system implementations, and system administration
Provide high availability / 24x7-365 support and on-call support as required

Qualification

Telecommunications provider servicesPBX provisioningTelecommunications asset managementVoIP managementCall tracing softwareTelecommunication infrastructureTelecommunications billing systemsTelecommunications rates systemsACD designConfigurationCustomer serviceOral communicationWritten communication

Required

Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years)
Experience provisioning a PBX (5+ years)
Telecommunications asset management and billing reconciliation (8+ years)
Managing call center software, distributing/managing VoIP phone numbers
Call Tracing Software 8 years
Telecommunication Infrastructure and Service Inventories 5 years
Telecommunications bill payment systems 8 years
Telecommunications rates and billing systems 8 years
Telecommunications systems and services 5 years
Template and instructions development 5 years
Video Conferencing 3 years
Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years
LAN 5 years
Telecommunications 8 years
Video Conferencing 3 years
Customer Service 8 years
Oral Communication 8 years
Written Communication 8 years

Preferred

Direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services)
Cloud knowledge as a plus
High availability / 24x7-365 support experience

Company

ATC

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Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
dateFounded in 2007
location
West Des Moines, Iowa, USA
people-size201-500 employees
web-link
https://atc.xyz

H1B Sponsorship

ATC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)

Funding

Current Stage
Growth Stage

Leadership Team

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Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
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Company data provided by crunchbase