Patient Service Representative Supervisor jobs in United States
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Midi Health · 1 week ago

Patient Service Representative Supervisor

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Midi Health is seeking a proactive and coaching-driven Patient Services Representative Supervisor to lead a high-performing team. In this impactful role, you will manage daily operations, provide coaching, and ensure quality patient support while fostering a culture of continuous improvement.

Health CareMedicalTherapeuticsWomen's

Responsibilities

Own daily traffic management to ensure the right team members are staffed on the right workflows at the right times
Actively monitor real-time queues and coordinate live adjustments in team responsibilities to meet SLAs
Maintain a clear understanding of team capacity and ticket distribution to optimize patient support coverage
Deliver regular 1:1 coaching to PSRs with a focus on communication, efficiency, and quality
Perform daily and weekly QA reviews and provide actionable, empathetic feedback to team members
Partner closely with the PSR Manager to surface performance trends and ensure accountability measures are followed
Serve as the first point of escalation for day-to-day PSR concerns and questions
Build trust and rapport with your assigned team (8–10 PSRs), driving a culture of excellence and continuous improvement
Support onboarding and peer mentoring for new team members under the direction of the PSR Manager
Collaborate with the PSR Manager to refine SOPs, training, and QA rubrics
Share insights from the frontlines with leadership to inform updates to patient support processes
Foster a feedback-forward environment that emphasizes learning and growth
Identify and implement daily workflow improvements to streamline support delivery
Ensure PSRs are empowered with the tools, context, and clarity to do their best work
Balance empathy and accountability in a high-paced, high-impact environment

Qualification

Coaching skillsOperational oversightTeam leadershipZendeskAthenaGoogle WorkspaceCommunicationAttention to detail

Required

3+ years of experience in a patient-facing support role; healthcare or tech environment preferred
1+ years of experience in a team lead, QA, or training capacity
Experience with Zendesk, Athena, and Google Workspace
Proven ability to manage workload distribution and prioritize tasks in a dynamic setting
Strong communication and coaching skills, with a track record of helping others grow
High attention to detail and a commitment to operational excellence

Company

Midi Health

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Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions.
dateFounded in 2021
location
Los Angeles, California, USA
people-size51-200 employees
web-link
https://www.joinmidi.com

Funding

Current Stage
Growth Stage
Total Funding
$152M
Key Investors
Advance Venture PartnersEmerson CollectiveGoogle Ventures
2025-10-02Series C· $50M
2024-04-24Series B· $63M
2023-09-27Series A· $25M

Leadership Team

J
Jill Herzig
Chief Brand Officer, Brand Steward
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Joanna Strober
Founder
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Recent News

Morningstar.com
'Women deserve an apology': For menopause, hormone therapy is now considered safe - just in time for aging millennials
2026-01-08
PR Newswire
Teal Health Assembles Trailblazers Midi Health, Maven Clinic, Wisp, Kindbody, Evvy, The Flex Company, and More in a Unified Effort to Eliminate Cervical Cancer in Our Lifetime
2026-01-07
GlobeNewswire
FemTech Market Projected to Reach US$ 266.99 Billion by 2035, Supported by Expanding Menopause-Focused Solutions Says Astute Analytica
2026-01-07
Company data provided by crunchbase