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Realtor.com · 1 month ago

Bilingual - Customer Care Specialist, Avail

Scottsdale, Arizona, United States

Full-time

Onsite

Entry Level

2+ years exp

Realtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with expert guidance. The Bilingual Customer Care Specialist will serve as the first point of contact for customers, assisting them in navigating the rental process and ensuring they derive maximum value from the platform.

PropTechReal EstateRental Property

H1B Sponsor Likely

Responsibilities

Develop expertise in Avail’s products and services to confidently guide customers

Support landlords and tenants through phone and email as they navigate the rental lifecycle

Troubleshoot and resolve customer issues of low to medium complexity with empathy and efficiency

Provide clear answers to customer questions on topics like listings, applications, leases, and payments

Identify opportunities to create self-help resources that make the customer journey smoother

Bring your authentic self to every interaction, building trust and long-lasting relationships

Qualification

Customer support experienceBilingual (English/Spanish)ZendeskJIRAEmpathyCommunication skillsRelationship buildingProblem-solving

Required

Verbal and written fluency in both English and Spanish

At least 1 year of experience supporting customers in a high-volume call environment

2+ years of customer-facing experience, with excellent written and oral communication skills

Deep passion for helping others and humanizing the customer service experience

Preferred

Bachelor's degree preferred

Experience in fast-growth tech

Experience with tools like Zendesk or JIRA

Benefits

Inclusive and competitive medical, Rx, dental, and vision coverage

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time Off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees

https://www.realtor.com/

H1B Sponsorship

Realtor.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (62)

2023 (26)

2022 (83)

2021 (88)

2020 (52)