Operative IQ · 3 weeks ago
Software Account Manager
Austell, GA
Full-time
Onsite
Entry, Mid Level
2+ years expOperative IQ is a leader in SaaS for First Responders, seeking a motivated Account Manager to drive revenue growth within an established book of business. This role focuses on upselling and cross-selling to existing clients, building strategic relationships, and achieving sales quotas.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Achieve Quarterly Sales Quotas by proactively identifying and closing upsell/cross-sell opportunities (additional licenses, modules, or services) within existing accounts
Conduct strategic "Account Health" check-ins to gain deep insight into customer challenges, future goals, and potential areas for growth
Present compelling and customized product demonstrations (online and occasionally onsite) to articulate the clear value proposition of Operative IQ solutions
Prepare and execute professional quotations and service agreements for new procurements
Maintain accurate sales forecasts and detailed account management activities in Salesforce CRM
Develop and sustain deep, trust-based relationships with multiple key stakeholders (from end-users to command staff) to ensure long-term client retention and expansion
Act as the primary point of contact for customer strategy, product planning, and procurement discussions
Perform basic system triage and effectively direct clients to our dedicated Customer Support team for technical troubleshooting
Represent Operative IQ and our brand at industry trade shows and client events
Collaborate with our Training and Implementation teams to ensure a seamless client experience when new solutions are adopted
Contribute to the team by sharing best practices and providing valuable client feedback to our Product Development team
Qualification
Required
2+ Years of Proven Sales Experience in an account management, direct sales, or quota-carrying capacity
Proven Track Record of consistently meeting or exceeding sales targets/quotas
Exceptional Communication and Presentation Skills (verbal, written, and virtual) with the ability to clearly articulate complex software solutions to diverse audiences
High Level of Business Acumen and the ability to understand and discuss the operations and internal dynamics of First Responder organizations (Fire/EMS)
Strong Initiative and an assertive, yet positive, approach to business development and follow-up
Preferred
SaaS experience is strongly preferred
Bachelor's Degree is preferred
Prior experience with Salesforce CRM and/or direct experience within the First Responder (Fire, EMS) industry
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Company
Operative IQ
EMS Technology Solutions provides software as a service for inventory, controlled substance tracking, asset management, facilities management, purchasing and fleet maintenance to public safety agencies, ambulance services and fire departments.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase