EPIC Behavioral Healthcare ยท 4 weeks ago
Front Office & Customer Service Manager
Saint Augustine, FL
Full-time
Onsite
Mid, Senior Level
$45K/yr - $47K/yr
5+ years expEPIC Behavioral Healthcare is dedicated to expanding substance use and mental health services. The Front Office & Customer Service Manager will oversee the daily operations of the medical front office, manage Patient Care Specialists, and ensure high-quality service delivery while implementing cost-efficiency measures.
EducationHealth CareMental HealthNursing and Residential CareRehabilitationSocial
Responsibilities
Maintaining a respectful standard of care for all clients where the client comes first
Consistently manage the ever changing daily challenges
Have experience with centralized scheduling
Must have experience in a Behavioral Health Environment
Must have experience/proficiency with an electronic health record database
Manage financial responsibilities involving co-pay, collections weekly
Working independently with minimum supervision. Able to follow and enforce established procedures, timelines, and expectations
Required to work some evening hours
Must have proven experience in managing customer service employees
The position requires the supervision of administrative staff, appointment scheduling, client records maintenance, supply management, collecting and reporting data, new patient registration, check-in, and check-out processes, answering and directing telephone calls, general secretarial and clerical duties, and other duties as required
Qualification
Required
Supervising Experience of multiple staff in multiple locations of 5+ years
Behavioral Health care office experience 3+ years
Considerable knowledge of standard office procedures and technology
Be Motivated, Be organized, a self-starter, a leader, and a compassionate person
Advanced EMR experience
Current valid driver's license in the State of Florida
Level 2 background screen and a negative drug screen
Professional References
Must have reliable transportation to our St. Augustine Campus and/or Bunnell Campuses
Must have experience with centralized scheduling
Must have experience/proficiency with an electronic health record database
Manage financial responsibilities involving co-pay, collections weekly
Working independently with minimum supervision. Able to follow and enforce established procedures, timelines, and expectations
Required to work some evening hours
Must have proven experience in managing customer service employees
Preferred
Driver's License
Benefits
401(k)
401(k) matching
403(b)
403(b) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
EPIC Behavioral Healthcare
EPIC Behavioral Healthcare provides care for addiction, substance use disorders, and mental health disorders.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nangela Pulsfus
Chief Executive Officer
Patti Greenough
Chief Executive Officer
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