Cydcor · 3 hours ago
Customer Resolutions and Sales Quality Specialist
Agoura Hills, CA
Full-time
Hybrid
Entry Level
$26/hr - $26/hr
2+ years expCydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. As a Customer Resolutions and Sales Quality Specialist, you'll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor's standards of excellence.
B2BResidentialRetailStaffing Agency
Responsibilities
Support customer success by identifying, tracking, and resolving service concerns within established timeframes
Partner with sales offices to understand customer feedback and drive improvements in processes and training
Analyze data and reporting to spot emerging trends and recommend proactive solutions
Collaborate across internal teams to share insights, update procedures, and implement best practices
Contribute to continuous improvement by reviewing existing policies and recommending updates
Provide coaching and support to field teams related to quality expectations and client standards
Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
Track and improve resolution effectiveness and customer satisfaction metrics
Qualification
Required
2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
A proactive, self-starting mindset with a passion for improving processes and outcomes
Customer-first attitude with empathy and quick thinking under pressure
Ability to influence others without direct authority and work effectively across teams
Demonstrated integrity, professionalism, and discretion
Preferred
Experience with Microsoft Office (Excel, Word, Outlook)
Familiarity with Salesforce or CRM systems
Exposure to quality reporting or AI tools like ChatGPT
Experience measuring performance outcomes and contributing to process improvements
Benefits
Medical, Dental, and Vision insurance
401(k) with company match
Optional remote work on Fridays (subject to change)
Collaborative, team-driven culture with opportunities to learn and grow
Company
Cydcor
The leader in outsourced sales services, Cydcor specializes in door-to-door, retail support, and business to business marketing.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.1M2013-12-05Series Unknown· $0.1M
Leadership Team
Vera Quinn
Chief Executive Officer and President
Lalo Burgos
Chief Financial Officer
Recent News
2026-01-09
2025-11-10
Company data provided by crunchbase