MarineMax · 3 months ago
Warranty Administrator
Danvers, Massachusetts, United States
Full-time
Onsite
Mid LevelMarineMax is a leading company in the service industry, seeking a Warranty Administrator to manage dealer claims for warranty parts and labor. The role involves ensuring maximum reimbursement for claims, training staff, and maintaining effective communication with various departments and manufacturers.
Financial Services
Responsibilities
Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio
Review pre-authorizations to insure expiration does not occur prior to claim submission
Appeal valid pre-authorization that were denied by the manufacturer
Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission
Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation
Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer
Responsible for Collection of Warranty Credits
Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers
Submit accurate and approved claims within the Manufacturer’s specified time limits
Insure timely answers from manufacturers through follow up of dealer’s claim
Insure recall notifications are initiated properly, work documented, and all work is completed
Research sublet orders and any other backup information necessary to file appropriate warranty claims
Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission
Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits
Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed
Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims
Continuously improve the timely and efficient collection of factory credits
Hire, train, motivate and monitor performance of warranty staff
All other duties as assigned
Qualification
Required
Responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities
Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio
Review pre-authorizations to insure expiration does not occur prior to claim submission
Appeal valid pre-authorization that were denied by the manufacturer
Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission
Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation
Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer
Responsible for Collection of Warranty Credits
Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers
Submit accurate and approved claims within the Manufacturer's specified time limits
Insure timely answers from manufacturers through follow up of dealer's claim
Insure recall notifications are initiated properly, work documented, and all work is completed
Research sublet orders and any other backup information necessary to file appropriate warranty claims
Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission
Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits
Reconcile manufacturer's credits with both the pre-authorization and the actual cost of work performed
Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims
Continuously improve the timely and efficient collection of factory credits
Hire, train, motivate and monitor performance of warranty staff
All other duties as assigned
Company
MarineMax
MarineMax is a new and used boat dealer and yacht broker, and the largest Sea Ray dealer in the world.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$950M2023-07-13Post Ipo Debt· $950M
1998-06-03IPO
Leadership Team
Bobbie Jo Fenske-Luffman
Senior Human Resources Business Partner
Kristi Frias
Senior Human Resources Business Partner
Recent News
2025-11-14
2025-11-14
2025-11-14
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