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New York State Electric & Gas · 5 days ago

Manager - Specialized Billing Operations

Binghamton, NY

Full-time

Onsite

Senior Level

$126K/yr - $157K/yr

7+ years exp

New York State Electric and Gas (NYSEG) is looking for a Manager of Specialized Billing to oversee billing operations and ensure compliance with regulatory requirements. The role involves managing a team and collaborating with various departments to achieve accurate and timely billing for customers.

ElectronicsHardwareOil and GasSolar

Hiring Manager

Natalia Bombo

Responsibilities

Manages specialized billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation

Manages CDG Billing back-office activities including: external developer interactions, regulatory orders and tariffs understanding, solar projects (host and satellite customers), Joint Utilities (JU) Billing and Credit groups, and ensure avoidance of Negative Revenue Adjustments (NRAs)

Manages MV90/Interval Data activities including: meter data collection for SAP processing which includes Mandatory Hourly Pricing (MHP) customers, NY ISO data submittals, and Settlement efforts

Manages team of employees in Binghamton

Responsible for projects support including Automated Meter Infrastructure (AMI), CRMB, Community Distributed Generation (CDG) and Robotics Process Automation (RPA)

Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications

Collaboration with NYSEG/RGE departments (Business Relations, Distributed Generation, Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication

Qualification

SAP IS-U/CCSBilling OperationsChange ManagementAnalytical SkillsProject ManagementMicrosoft ExcelMicrosoft WordMicrosoft PowerPointLeadership SkillsCommunication SkillsProblem Solving

Required

Bachelor's degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required

Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics

In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company

Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group

Knowledge of customer billing and accounting processes

Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives

Excellent analytical, interpersonal, verbal and written communication skills

Proficient in SAP, Microsoft Excel, Word, and Power Point applications

Strong problems solving, prioritization, and project management skills

Preferred

Master's Degree

Company

New York State Electric & Gas

New York State Electric & Gas (NYSEG) was founded in 1852, and today serves 905,005 electricity customers and 271,547 natural gas customers across more than 40% of upstate New York.

Founded in 1852

Binghamton, New York, USA

1001-5000 employees