USAJOBS · 1 month ago
Tax Examining Technician (Bilingual-Spanish) SEASONAL TERM
Multiple Locations, USA
Full-time, Contract
Onsite
Entry Level
$19.87/hr - $28.45/hr
1+ years expThe IRS is seeking a Bilingual Tax Examining Technician to provide help desk support to customers experiencing issues with electronic filing and IRS products. The role involves resolving technical issues, conducting suitability checks, and ensuring compliance with IRS specifications.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provides help desk support by recording the content of calls received from both English and Spanish speaking customers who are experiencing problems filing electronically and/or using electronic applications, products or services. Uses system prompts (including worklists) to resolve issues; and accesses various systems, research tools, and IRS technology to resolve a wide range of technical issues and problems
Supports the testing process for e-file acceptance and/or other registrants and applicants to ensure records are transmitted in the correct format and meets IRS electronic filing specifications; ensures required fields will post to the IRS Master File; and ensures providers understand the mechanics, and processing requirements of electronic filing and other e-products and services
Resolves error rejects. Reviews a wide range of schemas and business rules using a variety of applications, systems, and databases to retrieve the data needed to resolve reject errors and transmission problems
Extracts information from various systems, applications, and databases to search for required taxpayer information; investigates problems or errors, e.g., researching the cause of error codes, or performing similar actions
Conducts suitability to ensure tax compliance, background checks, etc., to various e-products and services as applicable to determine eligibility. Responds to contacts and inquiries regarding the current status of an e-file or other IRS web-based electronic product or service account
Qualification
Required
Must be a U.S. Citizen or National and provide proof of U.S. Citizenship
Undergo a review of conduct and an income tax verification
This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into 'Continuous Vetting.'
Complete a Declaration for Federal Employment to determine your suitability for Federal employment
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service
You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-05: To be eligible for this position, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service
BILINGUAL POSITIONS: If applying to a bilingual position, you will be required to demonstrate proficiency in Spanish
Preferred
Experience researching and reviewing records, documents or financial accounts for resolution
Experience resolving technical system and application problems/errors
Experience communicating with customers orally or in writing
Experience following organizational procedures using established guidelines
Experience with computer systems and software applications
Completed four (4) years above high school in any field, in an accredited business, secretarial or technical school, junior college, college or university
A combination of experience or a combination of experience as described above
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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