Anaplan · 1 day ago
VP of Innovation Readiness & Excellence
Miami, FL
Full-time
Hybrid
Director/Executive
$244K/yr - $331K/yr
12+ years expAnaplan is a leading company focused on optimizing business decision-making through AI-infused scenario planning. They are seeking a customer-obsessed leader to own the implementation methodology for their software portfolio, ensuring successful outcomes for Beta implementations and driving customer adoption and retention.
Enterprise SoftwareInformation TechnologyInsurTechProductivity Tools
Responsibilities
Design, document, and maintain the company’s official implementation methodology & best practices for all products (playbooks, phase-gate model, artifacts, tools, templates, success metrics)
Develop and execute to an 80/20 principle where the overarching methodology supports all products, with specific best practices and assets for each product
Continuously improve the methodology by incorporating field feedback, implementation analysis, industry best practices, and customer feedback
Establish clear methodology governance (versioning, certification, change control)
Act as the primary bridge between Product/Engineering and the Services eco-system for all new and existing products
Partner with Product by translating real-world implementation complexity in Beta and EA deployments into actionable product needs and “implementability” criteria
Co-develop reference architectures, design patterns, and configuration standards that reduce time-to-value
Own the technical and programmatic success of all beta deployments
Personally engage in high-risk or strategic beta customers when needed
Systematically capture quantitative and qualitative learnings and feed them back into methodology and product refinements
Design and execute “Methodology Pilots” with real customers during Beta and EA implementations to prove or disprove assumptions
Define and track leading indicators of implementation success (e.g., stage-gate milestones, configuration completeness at go-live, adoption velocity, time-to-value)
Run structured retrospectives after every Beta and EA deployment to drive rapid iteration
Partner closely with the Product Training & Education and GTM Enablement teams to translate the methodology into world-class training content (certifications, workshops, digital academies, guided paths inside the product)
Support partner enablement so that system integrators and ecosystem partners adopt the same methodology
Create self-service tools, accelerators, and automation that embed the methodology directly into the product where possible
Own Beta implementation-related KPIs: Time-to-Value, Implementation Success Rate, Customer Satisfaction results, etc
Establish and lead an internal Center of Excellence (CoE) for implementation innovation readiness
Qualification
Required
12+ years in enterprise software with at least 6 years in a senior leadership role owning delivery methodology, professional services transformation, or technical customer success at scale
Proven track record of building and scaling implementation methodologies for complex platform + application software solutions
Deep experience running beta/early-adopter programs and turning field learnings into product and process improvements
Strong product intuition; able to collaborate effectively with Product and Engineering leaders and influence roadmaps without direct authority
Exceptional ability to distill complex technical concepts into repeatable frameworks and training content
Experience enabling large partner ecosystems (GSI/SIs) is a strong plus
Data-driven mindset with rigorous approach to metrics and experimentation
Customer-Centric: everything starts and ends with customer outcomes
Builder mentality: comfortable creating from a blank page and iterating fast
Bias for simplicity and pragmatism; able to balance 'perfect' methodology with speed of delivery
High intellectual horsepower combined with exceptional communication and storytelling skills
Preferred
Former Head of Global Professional Services, Head of Solutions Architecture, or VP of Customer Success at a high-growth B2B SaaS company (e.g., Salesforce, Workday, ServiceNow, Snowflake, Databricks, etc.)
Management or Systems Integration consulting background (Accenture, Deloitte, PwC, KPMG, McKinsey) with post-consulting operating experience is highly valued
Company
Anaplan
Anaplan is a business planning software company that develops a cloud platform for decision-making with connected planning modeling.
1001-5000 employees
H1B Sponsorship
Anaplan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (21)
2023 (54)
2022 (72)
2021 (104)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$299.9MKey Investors
Premji InvestFounders Circle CapitalDFJ Growth
2022-03-20Acquired
2018-10-12IPO
2018-01-01Secondary Market
Leadership Team
Charles E. Gottdiener
Chief Executive Officer
Juli Hansen
Global Client Director
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