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Foundever · 1 day ago

Conversational AI Delivery Manager (English & French OR German)

United States

Full-time

Remote

Senior Level

5+ years exp

Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Conversational AI Delivery Manager to oversee the delivery of Conversational AI projects. This role involves managing project timelines, resources, and cross-functional teams while ensuring alignment with quality standards and strategic goals.

AdvertisingConsultingCustomer ServiceOutsourcing

H1B Sponsor Likely

Responsibilities

Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues

Follow the project setup plan, defining clear objectives and strategies

Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers

Identify and mitigate project risks, developing contingency strategies

Engage and regularly communicate with relevant project stakeholders

Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets

Collect and document customer requirements

Maintain effective communication with the client to ensure business needs are met

Ensure that the project is delivered on time and within client-approved constraints

Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps

Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints

Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency

Present status, tracking project performance and KPIs, delivery health, and future optimization paths

Support backlog prioritization, helping the team define what gets tackled in each sprint

Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates

Qualification

Conversational AI DeliveryAI TechnologiesProject ManagementClient-facing ExperienceAgile MethodologiesFluent in English & French/GermanLeadership SkillsData-driven MindsetCommunication SkillsOrganizational SkillsTeam Player

Required

5+ years experience in Conversational AI Delivery experience

Fluent in written and spoken English AND French OR German (C1 level minimum)

Familiarity with project management software (e.g., Jira, Smartsheet)

Knowledge of AI technologies, chatbots, voicebots and conversational interfaces

Experience in chatbot and voicebot project using Cognigy or LLM tools

Strong leadership and interpersonal skills

Excellent communication and presentation skills

Proficiency in project management tools and methodologies (e.g., Agile, Scrum)

Experience with client-facing roles

Ability to work under pressure and meet tight deadlines

Strong organizational and time management skills

Proficient in Excel and PowerPoint

Data-driven mindset

A proactive attitude, with a passion for learning and keeping up with the latest industry trends

A collaborative team player who can also work independently with minimal supervision

Company

Foundever

Glassdoor3.6

Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.

Founded in 2019

Miami, Florida, USA

10001+ employees

https://foundever.com/

H1B Sponsorship

Foundever has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (2)