Zscaler · 2 hours ago
Staff Escalation Engineer (DevOps)
San Jose, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $185K/yr
5+ years expZscaler is a leader in cloud security, providing a Zero Trust Exchange platform that protects customers from cyber threats. The Staff Escalation Engineer will enhance the reliability and scalability of the Zscaler Client Connector Cloud service by resolving escalated incidents and collaborating with cross-functional teams.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
Responsibilities
Owning and resolving escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders
Collaborating with development, security, and operations to design and implement code/configuration fixes for complex system issues
Monitoring system health, performance, and security via PagerDuty; enhance alerting to meet SLOs
Building diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team
Leading production service ownership and supportability by deploying critical fixes, making key deployment decisions, responding to high-pressure off-hours events, and contributing positively to team culture
Qualification
Required
Expert troubleshooting, debugging, and root-cause analysis for complex, high-priority incidents, with 5+ years of live production triage using CPU/memory profilers to diagnose resource exhaustion
Strong hands-on skills in Python, Bash, and Java; cloud platforms (GCP, AWS, Azure); and IaC/configuration tools (Terraform, Ansible), with experience deploying production releases to GCP and data centers via CI/CD
Must have the ability to write complex MySQL queries and generate business reports
Experience with authentication protocols such as SAML and OAuth
Solid networking fundamentals (TCP/IP, UDP, ICMP) and debugging with Postman and packet captures; proficient with monitoring/alerting tools (Grafana, Klodfuse) and building dashboards for key service metrics
Preferred
Experience developing applications with Java, REST APIs, MySQL, and jQuery
Bachelor's degree in Computer Science or Computer Engineering (or related field); MS in CS/CE preferred
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
5001-10000 employees
H1B Sponsorship
Zscaler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (220)
2023 (108)
2022 (144)
2021 (82)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Hemant Dabke
Area Vice President
Recent News
2025-12-18
The Motley Fool
2025-12-11
2025-12-09
Company data provided by crunchbase