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Laveer Engineering · 4 weeks ago

Client Support Analyst

Middlesex County, MA

Full-time

Onsite

Entry Level

$35/hr - $40/hr

2+ years exp

Laveer Engineering is a subsidiary of Westinghouse Electric Company LLC, providing customer-focused solutions in the energy sector. The Client Support Analyst role involves supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges in the Natural Gas and Retail Energy market.

Industrial EngineeringMechanical EngineeringService Industry

Responsibilities

You will be a critical post-deal liaison between the Client, Brokers, and the Sales Team. We are looking for a professional who can conduct operational resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution

You will be the primary contact for brokers and sales representatives. You will navigate post-deal inquiries, including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios

You will conduct complex operational analyses to support informed decision-making within the department , being a trusted advisor to all partners

You bring experience with the retail energy and gas market, demonstrate a winning attitude, and excels where customer advocacy are important