Bank of America · 4 hours ago
Centralized Lending Specialist (Mortgage Loan Officer) - Bilingual Spanish Team - Chandler, AZ
Chandler, AZ
Full-time
Onsite
Entry Level
1+ years expBank of America is committed to helping make financial lives better through every connection. The Centralized Lending Specialist is responsible for assisting clients with mortgage solutions, analyzing financial goals, and guiding them through the lending process while providing exceptional client care.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Provides exceptional client care
Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
Utilizes multiple technology systems to assist customers and referral partners
Leverages defined lending processes and policies to meet guidelines and manage risks
Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care
Qualification
Required
Has 1+ year sales and mortgage experience
Bilingual – Spanish Required
Has a strong relationship-deepening and client care mentality
Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
Has an ability to assess client needs and suggest/promote alternative products or services
Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process
Has an ability to work under pressure during high volumes
Has an ability to build and maintain positive rapport with service partners
Can prioritize multiple competing tasks
Has adaptability and is flexible to change
Is a strong communicator, written, oral and non-verbal
Demonstrates solid sales production over a sustained time frame
Can be flexible to work weekends and/or extended hours as needed
Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone
Has an ability to handle multiple lines of business and models to support changing business needs
Independently works with other business partners to expedite post-sale issues or problem resolution
Has the ability to effectively balance performance, operational risk, and client relationship care
Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies
Preferred
Has contact center experience
Has knowledge of loan products (Conventional, Jumbo and Government)
Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
Familiarity with FHA and HUD guidelines
Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
The ability to analyze and comprehend complex financial data and provide financial alternatives
Strong consultative skills including the ability to ask critical questions to identify opportunities
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2025-12-30
bloomberglaw.com
2025-12-30
2025-12-29
Company data provided by crunchbase