NEOGOV · 1 month ago
Guest Services Attendant
WI 53406, WI
Internship
Onsite
Intern, Entry Level
$12.86/hr - $13.65/hrNEOGOV is seeking a Guest Services Attendant for Racine County's Aquatic Center. The role involves overseeing daily operations at the guest services desk, providing excellent customer service, managing cash transactions, and ensuring the cleanliness and safety of the facility.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Meet and greet all guests of the Aquatic Center with positive, friendly greeting
Check-in seasonal members, daily guest, program participants and rentals
Facilitates seasonal and daily passes, program registration, facility reservations and pos transactions
Handles and resolves guest concerns and informs supervisor of unusual situations or unresolved issues
Answers phones calls professionally
Accurately enters data in computer, maintains cash drawer, run reports, settle cash drawer and deposits
Keep lobby area, restrooms, and locker rooms clean and orderly
Duties include the Guests Services Desk, along with assisting with Facility and Slide operations
Assist in concessions, when needed
Provides excellent service to members, guests, and program participants
Verify cash drawer at the start of shift
Effectively manage cash drawer during shift
Must accurately process transactions on computer, ringing sales into POS cash register
Perform cash drawer reconciliation at the end of the shift, with lead verifying cash drawer and shift drop
Ability to operate and follow all guidelines provided in the Guest Services Manual
Responsible for all opening, shift and closing procedures
Responsible for cleaning checklist, keeping the concession area neat and presentable, to include cleaning counters and equipment, disposing of trash and cleaning surface areas
Keep lobby area clean and disinfected for guests, wiping tables, emptying garbage cans, and picking up garbage in the lobby
Able to operate and clean all guest services equipment
Follow all procedures and personal hygiene policies (hand washing, jewelry, hair)
Must remain knowledgeable of daily operations by reading the Communication Log Book each and every day you work
Conduct walk through of the restrooms and locker rooms, picking up garbage and reporting any issues to the Guest Services Lead or Supervisor on duty
Ability to work all schedule shifts
Responsible for working scheduled shift
If unable to work shift, secure a sub or notify supervisor or lead in a timely manner
Submit work availability in timely manner
Qualification
Required
Must be at a minimum of sixteen (16) years of age
Ability to work with public in a fast-paced environment
Customer service experience, friendly, and courteous
CPR-AED certification
Preferred
Preferred cash handling experience
Benefits
Free family membership to the SC Johnson Community Aquatic Center.
$100 referral bonus for each new staff member referred and hired (awarded mid July)
$200 end of season bonus for those averaging 25 hours for 10 weeks **or** $500 end of season bonus for those averaging 35 hours for 10 weeks.
Will receive time and a half if scheduled to work on a holiday (Memorial Day, Independence Day, Labor Day).
Overtime Pay: Time and one half regular rate of pay for all hours worked in excess of forty hours per week.
Wisconsin Deferred Compensation: WDC is administered by ETF, the same administrator as WRS, Wisconsin Retirement Systems. You can invest with Nationwide, WDC, or both as long as you do not exceed the annual contribution limit.
Employee Assistance Program: Racine County now has a new Employee Assistance Program that offers 6 free visits to employees and their dependents per issue. This is a wonderful benefit to anyone that is looking for help with life stresses and counseling, legal or financial assistance, and referrals to programs to assist with work-life balance.
Pet Insurance: Racine County now offers Pet Insurance. This is something you can enroll in at any time through our partner, FIGO.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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