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Terros Health · 4 weeks ago

Program Manager - Community Living Programs

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$80K/yr - $82K/yr

1+ years exp

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 55 years. The Program Manager will inspire change for life in patients served, planning, organizing, and directing activities within the Community Living Program, ensuring effective therapeutic services for an adult population.

Health CareMental HealthPrimary and Urgent Care

Responsibilities

Directs administrative, support, and direct service functions; recommends and implements standards, policies, and procedures governing the performance of the assigned sites; revises services according to demonstrated client need, the sites’ contractual requirements and the site’s strategic plan; reviews and approves the implementation of sites and/or site-specific plans that support the strategic plan

Develops annual goals and objectives; defines and recommends objectives at each site; issues specific annual objectives to direct reports, and reviews objectives developed by the site teams; develops specific short-term and long-term plans

Referring to the Director on matters requiring clarification, interpretation, or exception to policy or budget, reviews and approves plans for division manpower, facilities, labor, and materials; reviews and analyzes financial reports; reviews and endorses or revises budget proposals received from direct reports; approves budget expenses up to authorized dollar amounts; ensures that all funds, physical assets, and other property of the organization are appropriately safeguarded and administered

Coordinates, communication and collaborates with other components of the organization and outside agencies involved with the sites; seeks mutual agreement on problems involving coordination; consults with all segments of management responsible for policy or action; keeps supervisor and employees informed as to sites plans and progress. Fosters strong community relations; maintains productive working relationships with neighbors, landlords, area professionals and organizations to coordinate client services; participates in community and professional activities to promote the work of the organization

Collects and maintains quality improvement data and sites performance measurements; monitors and evaluates existing sites, service effectiveness, and customer service; recommends and implements policies, procedures, and action to achieve sites/site goals; provides reports to Management Team and provides interpretation of results; recommends site’s/plan changes

Generates and maintains medical, organization, and sites records; conducts preliminary and follow-up audits; requests and receives information, and updates information/forms according to established formats and timelines

Selects and maintains qualified personnel in all positions reporting directly; provides orientation and on-the-job training for direct reports; ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood; identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews

Conducts assessments or screenings with clients to evaluate the nature of their presenting problems in order to determine their needs and develop appropriate treatment plan goals

Develops and provides individual treatment plans; monitors, evaluates and documents client’s progress

Provides individual and group counseling, to include crisis management as required

Other duties as assigned

Qualification

Master's Degree in Behavioral HealthLicensure by Arizona BoardSupervisory experienceCommunity relationsIndividual counselingGroup counselingCrisis managementQuality improvementPerformance reviewsTreatment plan developmentLanguage skills