Hiya Inc. · 1 day ago
IT Support Analyst
Seattle, WA
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $81K/yrHiya Inc. is revolutionizing voice communication with a mission to modernize voice through intelligence for security and productivity. The IT Support Analyst will provide reliable IT support for employees, manage device operations, and assist in security and compliance efforts including SOC 2 and ISO 27001 audits.
AppsInternetMobileMobile Apps
Responsibilities
Provide first- and second-line IT support for Seattle-based and remote employees
Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
Administer identity and access management through Okta (user lifecycle, MFA, access requests)
Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
Assist with onboarding, offboarding, and role changes
Support SaaS license management and inventory tracking
Document processes and continuously improve IT workflows
Collaborate with global IT and cross-functional teams
Assist with annual SOC 2 and ISO 27001 audit cycles
Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
Support periodic control testing and playbook validation
Monitor and escalate security-related alerts and issues in partnership with Security
Help ensure security controls and IT best practices are consistently applied
Qualification
Required
Strong IT support fundamentals and comfort handling day-to-day operational work
Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management
Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation
Organized and methodical, especially when handling documentation and evidence
Analytical and resourceful when navigating technical systems to solve problems
Comfortable working with both technical and non-technical stakeholders
Clear communicator who sets expectations and follows through
Curious, collaborative, and motivated by improving internal systems
Benefits
Equity compensation
401K program with 3% match through Fidelity Investments
Self managed vacation plan
Paid Holidays
Medical, dental, and vision for the employee and 50% coverage for dependents
Flexible spending, health savings accounts and Pretax dependent day care savings plan
Paid parental leave
Voluntary Life and AD&D, and Accident insurance options
Employer-paid life insurance
Employer-paid long-term disability coverage (in qualifying states)
Donation Matching for a charity of your choice (up to $1,000/ year)
$1,000/year reimbursement in Professional Development funds
Company
Hiya Inc.
At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure.
Founded in 2016
51-200 employees
H1B Sponsorship
Hiya Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$22.7MKey Investors
Balderton Capital
2023-03-27Series Unknown· $4.7M
2019-01-01Private Equity
2017-10-19Series A· $18M
Leadership Team
Alex Algard
CEO & Founder
Recent News
2025-11-19
2025-11-18
Company data provided by crunchbase