Upstart · 21 hours ago
Senior Credit Analyst
Columbus, OH, USA
Full-time
Hybrid
Mid, Senior Level
$25.48/hr - $25.48/hr
0+ years expUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As a Senior Credit Analyst, you will be responsible for reviewing applications and communicating with customers while ensuring adherence to policies and procedures.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Reviewing applications in a timely manner and with strict adherence to established policies and procedures
Communicating with customers and business partners as needs arise
Providing feedback and insights to the customer experience
Flexibly alternating between significant core work responsibilities (application review) and slack coverage
Acting as the first-line responder for FCR/CE/CA questions
Staying up to date on policy changes or program improvements
Detecting abnormalities and bugs by analyzing incoming documents, cases, and dashboards
Using critical thinking and good judgment in ambiguous situations
Qualification
Required
Must have 3+ months of experience with Upstart Auto products or 9+ months of experience with Upstart Onboarding
Demonstrate and maintain high quality in core work and actively help others reach their own goals. In particular, you must have a 90% or greater 4-week rolling average productivity score and a 95% or greater 8-week rolling average quality score
Demonstrate integrity, ethics, and Upstart values at all times; sets an excellent example for colleagues
Demonstrate patience alongside efficiency; can triage and prioritize responsibilities, takes ownership, and drives problems to resolution
Able to make judgment calls amid ambiguity and understand the cross-functional impact of decisions
Preferred
Demonstrate deep knowledge of Operations procedures and processes, especially with regard to the auto products
Proactively seek ways to make Operations better on a day-to-day basis
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
2025-12-17
Company data provided by crunchbase