RCB Bank · 1 month ago
BR 18 -CUSTOMER SERVICE REPRESENTATIVE I
Ponca City, OK, USA
Full-time
Onsite
Entry Level
1+ years expRCB Bank has been a responsible employer since 1936, committed to moral and ethical principles while striving for excellence. They are seeking a Customer Service Representative I to provide exceptional service to customers, manage deposit accounts, and assist with inquiries regarding bank products and services.
BankingCommunitiesFinancial ServicesInsurance
Responsibilities
Open and maintain deposit accounts, executing all CIP requirements
Understand all products and services and explain accurately when offering to customers
Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary
Qualification
Required
Minimum one (1) year of proven customer service experience
Previous experience in banking and knowledge of banking processes
Basic clerical skills with the ability to manage multiple tasks effectively
High school diploma or GED
Strong customer service and interpersonal and communication skills
Knowledge of bank products, services, and regulatory requirements
Enjoy working in a fast-paced work environment and managing multiple tasks/projects and deadlines simultaneously
Care about your community and have a desire to be involved
Preferred
Previous CSR experience
Benefits
Medical Plan
Prescription Drug Plan
Teladoc™
Dental Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Sick Leave
Paid Federal Holidays
Vacation and PTO
401(k)
ESOP
Company
RCB Bank
RCB Bank works to become a strong and reliable financial institution within the community.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Doty
SVP, Chief Compliance Officer
Nick Marks
Senior Vice President, Chief Risk Officer
Recent News
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2026-01-23
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2025-07-27
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