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Four Seasons Hotels and Resorts · 1 day ago

Front Desk Receptionist

Nashville, TN

Full-time

Onsite

Entry Level

1+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company that values exceptional service and genuine connections. The Front Desk Receptionist is responsible for welcoming guests, managing their arrival and departure experiences, and addressing various guest needs to ensure a memorable stay.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Welcome and register guests, explain accommodations, establish method of payment, and manage the check-out and billing process

Assist guests with inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, and local recommendations

Respond to all guest requests promptly and accurately in person, by phone, email, or through internal guest messaging platforms

Resolve guest concerns and identify opportunities to personalize service and create meaningful, memorable moments

Manage pre-arrival processes and assist guests in arranging services such as transportation, dining reservations, tours, and vendor coordination

Process packages, messages, and mail accurately and efficiently

Utilize internal systems—including Opera PMS and concierge platforms—to ensure accurate billing, tracking of guest requests, and seamless communication with internal departments

Maintain up-to-date desk collateral and local information to support insightful guest recommendations

Perform additional tasks or projects as assigned by management