Apply on Employer Site

The Post and Courier · 1 month ago

Circulation Coordinator

North Charleston, SC

Part-time

Onsite

New Grad, Entry Level

The Post and Courier is seeking a Circulation Coordinator to assist with overseeing home delivery and single copy distribution. The role involves working closely with Independent Distributors and coordinating distribution centers to ensure high standards of customer service for subscribers and retail outlets.

Information ServicesNewsPublishing

Responsibilities

Assist with facilitating regular meetings with Distributors in the zone to exchange information necessary to ensure a high standard of customer service is provided to all subscribers

Assist with ensuring the availability of reports to Distributors for the maintenance of their business records that include subscriber information, customer and wholesale billing information, service records and daily district activities

Assist with providing Distributors with communication of all company and departmental policies and practices that pertain to services promised to the company's subscribers

Acts as assistant liaison and assist with mediations of all subscribers – Distributor disputes concerning service or billing

Assist with taking appropriate action to request correction to deficiencies in district performance and/or terminate the contractual relationship between the distributor and the company

Assist with responding to customers within one hour after receiving complaints regarding delivery issues and notifying the Delivery Manager of all steps taken to resolve the issue

Run open districts as they occur

Assist with monitoring returns and review subscriber stop requests and make collection calls where appropriate

Tracks the flow of papers and supplies from the company's premises to each distribution center in the zone

Provides customer service support

Assists with the audit of down and open routes

Assist with merchandising and marketing of our single copy products

Assist in recruitment and orientation of our contractors

Perform other duties as requested by management

Qualification

Mathematical abilitiesInterpersonal skillsProblem-solving skillsCustomer service supportRecruitmentOrientation

Required

Strong interpersonal skills; professional image

Strong mathematical abilities and problem-solving skills are essential requirements of this position

Must be able to safely perform all physical requirements including: Walking, standing, sitting, reaching, stooping, twisting and kneeling, and lifting newspaper bundles up to 40 lbs

Work will be both in an office environment and also will include time in the field, possibility of working in times of hot, cold and inclement weather