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viaPhoton · 1 month ago

Customer Delivery Lead

Naperville, IL

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

viaPhoton is a fast-growing fiber solutions provider powering next-gen AI infrastructure. They are seeking a Customer Delivery Lead who will manage customer onboarding and ensure effective communication across teams while coordinating production and delivery processes.

Data CenterHardwareTelecommunications

Responsibilities

Manage onboarding quoting production delivery

Keep communication clean and proactive across Slack/email/phone

Set expectations, build timelines, resolve issues

Coordinate with sales, engineering, manufacturing, logistics

Bring clarity to fast-moving workflows

Maintain accurate ERP updates

Qualification

Exceptional communicationCustomer-first judgmentThrive in high-change environmentsDetail disciplineComfort learning new systemsHigh agency + follow-through

Required

Exceptional communication

Detail discipline

Customer-first judgment

Ability to thrive in high-change environments

Comfort learning new systems and working with evolving data

High agency + follow-through

Benefits

Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.

Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.

Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.

Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.

401(k) Match – We offer company match to help you plan for your future.