Jackson Family Wines · 4 weeks ago
DTC Operations Coordinator
Santa Rosa, California
Full-time
Onsite
Entry Level
$24/hr - $28/hr
2+ years expJackson Family Wines is seeking a DTC Operations Coordinator to support the operational and financial success of their Direct-to-Consumer and Hospitality businesses. The role focuses on streamlining processes, maintaining system integrity, and ensuring smooth collaboration across teams.
Wine And Spirits
Responsibilities
Manage financial reclass processes for the Culinary & Hospitality department
Serve as a primary administrator for the Reserve Interactive Hospitality system
Troubleshoot and resolve day-to-day internal customer issues, following established problem-solving and escalation protocols. Support administrator in our department’s Help Desk ticket system
Coordinate with DTC team members to plan and execute assigned projects and tasks
Act as a product support resource for key systems, including JDE, Salesforce, eWinery, payment processors, WineDirect portal, and compliance tools
Facilitate cross-departmental communication to ensure seamless operations and collaboration
Develop visual learning materials for DTC training platforms and core systems
Collaborate with DTC management to optimize operations, improve procedures, and ensure efficient workflows across systems, supplies, and communications
Qualification
Required
Strong organizational, problem-solving, and analytical skills with the ability to manage multiple priorities effectively
Ability to balance strategic thinking with hands-on execution, delivering project initiatives while managing day-to-day operational needs
Excellent interpersonal and communication skills; able to work diplomatically and effectively with employees across all levels and departments
High proficiency in Microsoft Word, Excel, and PowerPoint; is comfortable to learn and adapt to new software platforms
Preferred
A minimum of two years of experience in office administration or business operations is strongly preferred
Benefits
Health Benefits – Medical, Dental, Vision, Disability & Life insurance
401k with employer match
Generous time off including vacation, holidays, and paid health time
Paid volunteer time
Learning & Development opportunities
Modern Health virtual mental health & coaching visits
Wine discounts!
Company
Jackson Family Wines
Jackson Family Wines is a California-based wine company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Ernst
DTC Operations Manager
Anna Pinegar
DTC Operations Support Coordinator
Recent News
2025-11-10
2025-10-17
Business News: Los Angeles Daily News
2025-10-01
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