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Reliable Heating & Air · 1 month ago

Bilingual Call Center Customer Service Representative (Spanish)

KENNESAW, Kennesaw, GA, US

Full-time

Onsite

Entry Level

1+ years exp

Reliable Heating and Air is the Nation's #1 Trane Dealer and is looking for Bilingual Customer Service Representatives to join their growing team. The role involves handling customer inquiries with professionalism, promoting company products, and ensuring customer satisfaction through effective communication and problem-solving.

Consumer ElectronicsManufacturingReal Estate

Growth Opportunities

Responsibilities

Answer incoming phone calls from customers and other office duties as assigned

Actively promote and offer all company products, services, and promotions to every customer, ensuring they are informed of all available options

Maintain the required number of calls per shift while achieving weekly and monthly sales targets to support department goals

Maintain good customer relations and ensure that all your calls meet company standards

Input all service requests into Service Titan

Handle and resolve a variety of customer concerns, complaints and questions by phone and text message across all lines of business while documenting dispatches thoroughly

Resolve problems by clarifying issues, research, exploring answers and alternate solutions

Communicate with customers on the status of service calls

Perform outbound calls to schedule preventative maintenance and tune ups

Follow up on complicated calls to ensure customer satisfaction

Perform other duties as assigned

Qualification

Bilingual (English/Spanish)Customer service experienceInside sales/upsellingCritical thinkingMulti-taskingBasic computer skillsCan-do attitudeAdept learnerCommunicationAttention to detail