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Midi Health · 8 hours ago

Patient Service Representative - Billing

United States

Full-time

Remote

Entry, Mid Level

$23/hr - $23/hr

2+ years exp

Midihealth is a growing startup focused on women's health, seeking a Patient Service Representative - Billing to join their Clinical Operations team. The role involves assisting patients with billing inquiries, facilitating communication between patients and the healthcare system, and ensuring a superior customer service experience throughout the patient's journey.

Health CareMedicalTherapeuticsWomen's

Responsibilities

Serving as the primary contact for patients, ensuring effective communication

Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments

Assisting patients in understanding financial obligations and payment options

Utilizing Zendesk to promptly and professionally resolve patient billing inquiries

Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing

Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes

Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR)

Managing intake procedures, including healthcare and insurance forms, and collecting payments

Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy