Pure Storage · 10 hours ago
Sr. Customer Success Manager, Portworx
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
$163K/yr - $246K/yr
3+ years expPure Storage is a company fundamentally reshaping the data storage industry. As a Senior Customer Success Manager, you will serve as a trusted advisor and customer advocate, managing the post-sales journey and ensuring successful deployment and value realization for clients.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience
Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals
Drive growth and satisfaction by delivering monthly and quarterly business reviews, conducting technical demonstrations, and identifying opportunities to expand the customer’s use of Pure Storage and Portworx
Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved
Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions
Qualification
Required
3 + years' experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles
1 + years experience working with container orchestration technology in an enterprise environment
Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients
Technical Acumen: Strong knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure
Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives
Project Management Skills: The ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment
We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
alleywatch.com
2026-01-20
SuperbCrew
2026-01-17
vcnewsdaily.com
2026-01-16
Company data provided by crunchbase