The Salvation Army · 3 weeks ago
Quality Assurance Specialist (Full-Time/Multiple Locations)
Queens, NY
Full-time
Onsite
Mid, Senior Level
5+ years expThe Salvation Army is seeking a Quality Assurance Specialist to assist in the quality assurance program and audit procedures for the DDS network. The role involves conducting audits, training, and ensuring compliance with various policies and regulations to improve the quality of care for residents.
CharityNon ProfitRehabilitation
Responsibilities
Monitors Attend meetings/training given by OPWDD
Is an active member of Incident Review Committee
Assist the QA /training Coordinator on the quality assurance program and audit procedure for the DDS network
Assist the QA /training Coordinator in creating a uniform standard for forms and procedures across the DDS network
Assist the QA /training Coordinator in implementing a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD
Assist the QA /training Coordinator in conducting a New Employee Training Class for all New DDS Staff
Assist in conducting scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws
Assist in conducting unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws
Assist in the filing of all incidents into the WSIR System
Ensures that the facility maintains an effective incident management program that results in continuous decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation
Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective actions implemented
Will make an independent report to the QA/Training Coordinator, Director of Social Services and/or DDS Director on all inspections and audits
Will assist with providing and scheduling special trainings to increase the quality of care at each of the several ICF, IRA and Family Care homes including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting and money management
Will be a secondary auditor of the finances and funds of each resident. Will ensure that none of the funds of residents is misspent or misused
Complete unannounced visits and provide written report of findings
Will provide an independent investigation of each Incident Report. The focus will be on cases of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases, which may bring harm to the residents of the several DDS homes in TSA's network
Will work with the Program Managers and Assistant Program Managers in improving their program and services, increasing and improving community inclusion opportunities, streamlining their operations and reducing spending
Always keep in mind that all units have independent budgets but can benefit from collective purchasing
Assist with working closely with DDS GNY Property department in making sure all locations are in good repair and safe for human life
Assist with maintaining and submitting timely and accurate records and reports regarding the health and safety of the residents and the quality of each program
Assist with the submitting of documents into IRMA, and be the liaison between the QA Coordinator, OPWDD and the Justice Center regarding incidents
Maintain ongoing knowledge of each resident's medical, psychological, cognitive and social needs and ensure that programming is appropriate to needs and treatment goals
Assist with the coordinating and assisting each individual, as needed, in skill development in areas such as activities of daily living, Domestic living, recreation and socialization as needed
Assist in the reviewing of all incidents or investigations that occurred at the Program
Be available and willing to respond to other duties as assigned by supervisor
Qualification
Required
Bachelors Degree or more than 5 years of experience in management, leadership, or Human Resources management
At least 2 years of experience of proven with OPWDD
1 year experience in staff training and audit reviews
Demonstrates a high level of respect and consideration for the residents being served
Excellent organizational, time management & interpersonal skills
People skills with experience working in customer service
Has respect and consideration for the resident being served
Certified investigator
A Valid Driver's License is required (Must be able to drive large vehicle which consisted of wheelchair or 15-seater van)
SCIP-R and First Aid/CPR Certified
Must be available via Phone and Lotus Notes access 24hours 7 days per week
Company
The Salvation Army
The Salvation Army is a charity organization that focuses on rehabilitation, job training, veterans, and grassroots services.
10001+ employees
H1B Sponsorship
The Salvation Army has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
Community Foundation of the Mahoning ValleyTimken Foundation of Canton
2025-07-08Grant· $0.01M
2023-06-30Grant· $0.05M
Leadership Team
Michelle Dressler, MBA
Territorial Finance Secretary (CFO)
Clarence White
Chief Information Officer
Recent News
2026-01-07
Canada NewsWire
2025-11-18
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