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NEOGOV · 1 month ago

Public Information Manager – Environmental Services Department

San Jose Metropolitan Area

Full-time

Onsite

Senior Level

$157K/yr - $192K/yr

6+ years exp

NEOGOV is part of the City of San José, which is committed to creating a vibrant and innovative community. The Public Information Manager will lead the Communications Division of the Environmental Services Department, developing and implementing communication strategies and managing a team to enhance public awareness and engagement regarding utility programs and services.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Align messaging with ESD’s program needs, develop and execute internal and external communication plans, including implementing communication/media strategies, marketing efforts, rate noticing, and educational resources

Manage and develop communication strategies for department senior leadership and ensure the alignment of communication plans and messaging with ESD and City goals and objectives

Build and manage strategic communication channels to reach diverse customer segments and stakeholders, including digital newsletters, social media, blogs, email, and direct mail

Seek out new stakeholder partnerships and enhance existing ones on common ESD messages

Enhance ESD’s brand as a regional, state, and national environmental leader

Oversee the department’s website content and expand social media strategies and outreach

Collaborate with department staff to ensure consistent and accurate messaging on all departmental communications

Serve as the department’s primary spokesperson and media liaison, providing timely and accurate information on departmental programs and initiatives; prepare speaking points and coach senior staff in preparation for interviews

Plan and implement communication campaigns to promote new programs and initiatives while ensuring compliance with federal, state, regional, and local mandates

Develop print and electronic communications including annual reports and rate notices

Develop and monitor division budget

Coordinate with Mayor and Council staff on proclamations, commendations, and constituent inquiries

Oversee Public Records Act (PRA) requests

Support Emergency preparedness/crisis communication: develop, disseminate messages during ESD programmatic emergencies; serve as the department’s public information representative in the City’s Emergency Operations Center in city-wide emergencies; continue to update ESD’s crisis communications plan; and provide communications guidance and training to department staff as needed

Qualification

Communication strategiesPublic relationsStakeholder engagementCrisis communicationSocial media managementBudget managementProject managementLeadershipCollaborationDecision makingProblem solvingInitiative

Required

A bachelor's degree from an accredited college or university in journalism, mass media communications, public relations, public information, advertising, or marketing or a closely related field

Six (6) years of increasingly responsible journalism, mass media communications, public relations, public information, advertising, or marketing experience or experience in a closely related field, including three (3) years of supervisory experience

Valid California Driver's License may be required

This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an 'Assuming Office Form 700' with the City Clerk's Office within the first 30 days of employment with the office

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations

Develops networks and builds alliances; engages in cross-functional activities

Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts

Identified and understand issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions

Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements

Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment; encourages and rewards risk-taking, allowing others to learn from mistakes; provides motivational support and direction

Exhibits resourceful behaviors toward meeting job objectives; anticipates problems; is proactive and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance

Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome

Ensures support for projects and implements agency goals and strategic objectives