Voortman Steel Group · 1 month ago
Support Team Lead
Monee, IL
Full-time
Onsite
Senior Level
$85K/yr - $125K/yrVoortman Steel Group is seeking a Support Team Lead to provide strategic and operational leadership to the Support Team. The role focuses on performance management, employee development, and operational excellence while ensuring compliance with safety standards and effective support services.
Machinery
Responsibilities
Provide leadership, direction, and daily operational oversight to the Support Team
Promote a high-performance, results-driven team culture through consistent coaching, guidance, and recognition
Manage and oversee outstanding cases and work orders, ensuring appropriate prioritization and timely resolution of customer needs
Ensure the consistent delivery of high-quality support services, including reporting, training initiatives, escalations, and the development and maintenance of technical documentation
Monitor and manage workload distribution to optimize efficiency and ensure achievement of established key performance indicators (KPIs)
Assess and ensure adequate team capacity and skill alignment to meet current and future operational requirements
Drive employee development by establishing clear career progression and professional development plans
Lead the annual performance review process, delivering objective feedback and identifying opportunities for growth and improvement
Collaborate with global counterparts to align on capacity planning, process optimization, and training strategies
Establish, monitor, analyze, and report on departmental KPIs to support continuous improvement and operational success
Identify, propose, and implement process improvement initiatives, measuring outcomes to ensure effectiveness
Partner with senior leadership to support departmental strategy development and operational enhancements
Ensure compliance with all workplace safety policies and regulations, promoting a safe and compliant work environment
Collaborate with Human Resources on performance management, employee relations, recruitment, interviewing, and onboarding activities
Manage and oversee the departmental budget, ensuring fiscal responsibility and cost-effective operations
Lead and manage a team of approximately 10–20+ employees, ensuring alignment with organizational goals, standards, and performance expectations
Qualification
Required
Demonstrate leadership experience within a support, operations, or service-oriented environment
Hands-on technical experience with CNC machinery, including practical understanding of machine operation, troubleshooting, and safety requirements
Proven ability to manage teams, drive performance, and support employee development
Strong analytical, organizational, and decision-making skills
Excellent written and verbal communication skills
Experience managing KPIs, operational metrics, and performance reporting
Ability to collaborate effectively across functions and with global teams
Commitment to operational excellence, continuous improvement, and workplace safety
Benefits
Flextime policy
Paid Time Off (i.e., PTO) that can be used as it’s accrued
Paid Holidays effective date of hire
Medical insurance (i.e., three plans available, PPO, HMO•, and PPO with HSA) effective date of hire
Dental care
Vision care
100% Voortman USA LLC paid life insurance
Additional voluntary life insurance option
100% Voortman USA LLC paid short-term disability
50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)
401K plan available with Company contribution
Company
Voortman Steel Group
What started in a chicken shed back in 1968 has grown into a global leader in CNC steel processing solutions.
Founded in 1968
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase