NEOGOV · 3 weeks ago
IT Desktop Technician
Tolleson, AZ
Full-time
Onsite
Entry Level
$23.23/hr - $27.88/hr
1+ years expThe City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join their Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations, including troubleshooting and maintaining various technology assets.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment
Installs, configures, maintains, and repairs technology assets
Manages user accounts and access
Responds to and documents service tickets and knowledge base articles
Troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support
Supports audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed
Assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors
Helps maintain accurate records
Orders equipment within established guidelines
Participates in on-call rotation
Fosters inclusive working relationships
Communicates clearly with users of all technical backgrounds
Performs related duties to support reliable, secure, and efficient City technology operations
Qualification
Required
High school diploma or GED
one (1) year of basic IT support experience
Valid Arizona driver's license
Preferred
IT certifications (CompTIA A+, Network+, Microsoft, etc.)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase