Guest Relations Coordinator, Hope Lodge jobs in United States
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American Cancer Society · 1 day ago

Guest Relations Coordinator, Hope Lodge

positionCleveland, OH
timePart-time
remoteOnsite
seniorityEntry, Mid Level
money$19.90/hr - $19.90/hr
date2+ years exp

American Cancer Society is dedicated to ending cancer for everyone. The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers.

GovernmentHealth CareMedicalNon Profit

Responsibilities

Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
Supervise concierge staff and provide training for excellent guest service (25%)
Coordinate guest amenities, transportation, and special accommodations (15%)
Maintain guest records and room inventory accurately (10%)
Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
Address guest feedback and resolve concerns promptly (10%)

Qualification

Guest services experienceHospitality management certificationMicrosoft Office proficiencyReservation systems knowledgeCommunication skillsOrganizational skillsProblem-solving ability

Required

High School Diploma or Equivalent
Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
Valid Drivers License required if expected to operate lodge vehicles
Excellent communication and interpersonal skills
Ability to coordinate services and supervise front desk staff
Strong organizational skills with attention to detail
Proficiency in Microsoft Office and reservation systems
Customer service focus and problem-solving ability

Preferred

Additional education or certification in hospitality management, office administration, or a related field is preferred

Benefits

Generous paid time off policy
Medical, dental, retirement benefits
Wellness programs
Professional development programs

Company

American Cancer Society

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American Cancer Society is a nationwide voluntary health organization dedicated to eliminate cancer in the United States.
dateFounded in 1913
location
Atlanta, Georgia, USA
people-size5001-10000 employees
web-link
http://www.cancer.org/

Funding

Current Stage
Late Stage
Total Funding
$2.71M
Key Investors
Trumbull Memorial Health FoundationEG AmericaThe Milliken & Company Charitable Foundation
2025-07-08Grant· $0.01M
2024-11-13Grant· $0.02M
2024-08-27Grant· $0.65M

Leadership Team

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Amy Deavitt
Cancer Control Strategic Partnerships Manager - 2019 CEO's Club
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Bob Dickey
Chair of New England Chapter of CEO's Against Cancer
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