Digital Realty · 1 month ago
Manager Remote Hands
United States
Full-time
Remote
Mid, Senior Level
5+ years expDigital Realty is a leading provider of data center, colocation, and interconnection solutions. The Manager Remote Hands will oversee the Remote Hands team, providing technical support and ensuring customer demands are met while maintaining high service levels and operational efficiency.
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Responsibilities
Oversee Remote Hands personnel and provide next level support as a subject matter expert
Manage Remote Hands team including hiring, personnel evaluations, coaching, etc
Schedule jobs and personnel to meet project deadlines
Review and approve employee time sheets
Generate status reports as required from management
Manage tool and test equipment needs and inventory at the site
Ensure the proper classification and closure of all requests assigned to the site
Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
Testing and troubleshooting of copper and fiber optic circuits
Perform migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Provide timely customer and internal updates using a computer based ticketing system
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion
Point of contact for remote Hands services escalations and operational processes
Assist the Regional and local management with the training and transfer of knowledge to all technicians
Adhere to, and ensure team adherence to, Standard Operating Procedures
Oversee overall Data Center cleanliness and appearance
Report to the facility within a 1 hour average for emergency assistance as needed
May lift and handle up to 50 pounds
May bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
May be required to work under a raised data center floor
Qualification
Required
2+ years of Management /Supervision of personnel
5+ years of experience in Telecommunications or Data Center related field
CompTIA A+ / Net + Certification
Ability to rack, stack, cable, and troubleshoot network devices such as routers, switches, firewalls, and servers
Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies
5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling
Strong structured cabling installation and termination background
Strong troubleshooting and root cause analysis skills
Professional business communication and interpersonal skills
Effective organizational skills and attention to detail
Leadership and Team experience
Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio
Knowledge of Telcordia installation standards
Understanding of network device deployment
Ability to train lower level technicians
Strong analytical skills
Preferred
CCNA preferred
Benefits
Excellent benefits
Training and Development
Clear career pathways
Continuous training
Health and Safety
Company
Digital Realty
Digital Realty is a data center platform, delivering customized data analysis solutions to businesses.
1001-5000 employees
H1B Sponsorship
Digital Realty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$13.92B2025-11-12Post Ipo Debt· $1.62B
2025-06-17Post Ipo Debt· $983.24M
2025-01-07Post Ipo Debt· $882.98M
Leadership Team
Matt Mercier
Chief Financial Officer
J
Jordan Sadler
Senior Vice President, Public and Private Investor Relations
Recent News
2026-01-09
Business Insider
2026-01-06
Company data provided by crunchbase