Call Your Mother · 4 weeks ago
VP of Training and New Shop Openings
Washington, DC
Full-time
Onsite
Director/Executive
$150K/yr - $150K/yr
10+ years expCall Your Mother is a neighborhood bagel shop and deli with a focus on great food and amazing service. They are seeking a VP of Training and New Shop Openings to lead the strategy and execution of training programs and new shop openings, ensuring exceptional experiences and operational excellence as the brand expands.
BakeryCoffeeFood and BeverageRestaurants
Responsibilities
Develop and execute a holistic training and new shop opening strategy that aligns with company goals and growth plans
Lead and mentor the Director of Learning & Development and Director of New Shop Openings, and their teams, fostering a culture of accountability, collaboration, and innovation
Partner with Operations, Development, HR, and Marketing to ensure alignment on standards, culture, and execution across all shops
Oversee the creation and delivery of scalable training programs for shop-level employees, managers, and leaders across all markets
Ensure training content reflects operational excellence, brand standards, and company culture
Continuously evaluate training programs to improve effectiveness, efficiency, and scalability
Manage and develop the training team to create a best in class training program and achieve company and department goals
Oversee the planning and execution of new shop openings across multiple markets
Ensure training, staffing, and operational readiness for every new shop
Develop processes and playbooks to streamline openings while maintaining high-quality standards
Collaborate cross-functionally to align timelines, budgets, and execution plans
Manage and develop the NSO team to create a best in class opening program and achieve company and NSO goals
Set and track KPIs to measure the effectiveness of training and new shop opening success
Ensure all training and opening processes are scalable to support aggressive growth targets
Lead continuous improvement efforts by leveraging feedback, data, and industry best practices
Qualification
Required
Minimum of 10 years of experience in multi-unit restaurant operations (QSR preferred), with at least 5 years in a senior leadership role
Proven track record of developing and leading training programs for 20+ shops across multiple markets
Direct experience leading new shop opening training for at least 15 shops in a single year
Strong understanding of restaurant operations, including food safety, inventory management, labor optimization, and guest service
Strong leadership skills with experience managing and developing high-performing teams
Exceptional organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication and collaboration skills with the ability to influence across departments
Strong problem-solving skills, with the ability to make data-driven decisions and adapt to changing priorities
Ability to travel to oversee training in multiple markets
Benefits
Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week)
4% employer match 401k
Paid vacation
Paid parental leave
Employee Assistance Program
Free Call Your Mother staff meals
Free fitness and wellness classes
Free English/Spanish classes and DuoLingo reimbursement
Team building activities
And more.
Company
Call Your Mother
Call Your Mother is the place where good food, service, and fun make for a great experience.
Founded in 2018Washington, District of Columbia, USA
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Invus
2025-01-13Secondary Market
Leadership Team
John Murray
Chief Operating Officer
Nikki Rappaport
Chief People & Culture Officer
Recent News
bloomberglaw.com
2026-01-07
The Philadelphia Inquirer
2025-11-22
Company data provided by crunchbase