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Menzies Aviation · 3 weeks ago

Customer Service Supervisor (Frontier Airlines) $19.00/hr *(PLUS up to $1.50 in tenure increase)

Atlanta, GA

Full-time

Onsite

Mid Level

$19/hr - $20.50/hr

Menzies Aviation is seeking a Passenger Service Supervisor to oversee the airport passenger service environment. The role involves ensuring quality service, managing staff, handling complaints, and completing check-in procedures for traveling passengers.

Air Transportation

Responsibilities

Ensure accuracy of all weight and balance requirements

Promptly handle all Passenger service complaints with a focus on positive resolution

Responsible for staff scheduling, leadership development and employee accountability

Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation

Assist customers with special needs and unaccompanied minors

When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors

Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags

Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements

Perform other duties as assigned

Qualification

Customer serviceLeadership developmentVerbal communicationWritten communicationComputer software knowledgeEnglish proficiency

Required

Must be at least 18 years of age

Must have high school diploma or equivalent

Must have a positive, can-do, upbeat personality

Must be able to speak, read and write in English proficiently

Must be available and flexible to work variable shifts including weekends and holidays

Comfortably and continuously move/lift customer luggage with up to 70lbs

Must be able to stand for long periods of time at the ticket counter and gate check-in areas

Will be exposed to respiratory irritants (jet fumes)

Must pass an FBI criminal background check and obtain a customs seal

Must successfully complete and pass the initial new hire classroom and on-the-job training

Must have strong verbal and written communication skills

Knowledge of computer software programs

Must pass pre-employment drug test

Company

Menzies Aviation

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Menzies Aviation is a global aviation services company that provides ground handling, air cargo, and fuel services. It is a sub-organization of John Menzies.

Founded in 1995