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WorldStrides · 1 day ago

Higher Ed Account Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

WorldStrides is the global leader in educational travel and experiential learning, providing a wide range of programs for students annually. The Higher Ed Account Manager will serve as the primary contact for university partners, focusing on customer service, program development, and managing inquiries related to travel.

EducationTransportationTravel

No H1B

Responsibilities

Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship

Position yourself as a thought leader for university clients coming to WorldStrides for recommendations and suggestions

Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts

Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)

Communicate both internally across teams and externally with clients and partners

Create educational travel itineraries across the globe

Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process

Track, understand, and manage the financial aspects of program management

Qualification

Customer serviceTravel planningProject managementCRM database managementCommunication skillsTeam orientedProblem solvingAttention to detailTime managementPositive attitude

Required

Bachelor's Degree in Business Administration, Hospitality or related field

2+ years' experience of travel or event planning

Demonstrated successful customer service with experience in client relationship building

Desire to work in a fast-paced, challenging environment

Highly self-driven sense of motivation and perseverance

Hunger to grow and openness to learning

Proactive and team oriented

Problem solver with attention to detail

Logistically minded

Positive and forward-thinking attitude with a strong work ethic

Ability to operate with constantly evolving processes

Exceptional communication and presentation skills

Highly organized with strong time management and follow up

Flexible as needed with work hours to accommodate international time differences and seasonal shifts

Ability to travel domestically and internationally (current US Passport or ability to obtain one)

Preferred

Master's degree in Business Administration, Hospitality or related field

Study abroad or international travel experience

2+ years of Project management experience

Benefits

Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.

11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.

Tuition reimbursement up to $5,250 annually

$1,000 towards professional certifications annually

Opportunities for paid and discounted travel.

Flexible work schedule providing on-site, remote, and virtual office opportunities.

Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.

Fitness Center and café onsite at select locations.

Employee Assistance Program (EAP)

Paid Parental, Caregiver, and Disability leave.

Team Member Discount Program