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Pacific Office Automation · 1 month ago

Master Field Service Technician

Medford, OR

Full-time

Onsite

Senior Level

5+ years exp

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. They are seeking a Master Field Service Technician skilled in repairing and maintaining production printers, with responsibilities including diagnostics, troubleshooting, and providing technical support.

CRMInformation TechnologySoftware

Responsibilities

Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles

Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)

Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements

Effectively completes all territory assignments and developing options to resolve unexpected problems

Participates in training to remain up to date with new products and procedures

Provide specialist service to other field service technicians for unresolved technical problems/issues

Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities

Working in a fast-paced environment

Qualification

Repairing production printersTroubleshooting office equipmentCanon certificationsComputer knowledgeWindows 10 applicationsCustomer service skillsMechanical/electrical skillsProblem-solving skillsSelf-motivated

Required

5+ years of relevant experience

Strong computer knowledge

Excellent customer service communication skills are essential

Strong problem-solving and mechanical/electrical skills

Strong working knowledge of Windows 10 applications

Highly motivated and capable of working independently in the field

Must possess a valid driver's license with a clean driving record. A company car will be provided

Preferred

Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred

Canon certifications beneficial