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Mejuri · 1 day ago

Visual Lead (Retail) (Full-time)

New York, NY

Full-time

Onsite

Mid, Senior Level

$23/hr - $26/hr

Mejuri is a modern fine jewelry brand focused on self-expression and responsible practices. The Visual Lead plays a crucial role in the store leadership team, ensuring operational excellence and a seamless customer experience through effective inventory management and team engagement.

CrowdsourcingE-CommerceFashionJewelrySupply Chain Management

Responsibilities

Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling

Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team

Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings

Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed

Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards

Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies

Proficient in using point-of-sale systems, inventory management software, and other retail technology

Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging

Accountable for mitigating internal, external and administrative loss of product

Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld

Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location

Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged

Coach and inform all store team members on updates or changes to Visual Merchandising standard practices

Flag, identify and action any inefficiencies

Participate in the successful integration of new talent to our store teams

Validate the regular and accurate assessment of our people against performance review criteria and KPIs

Build healthy relationships with our people and establish a positive and engaging work environment

Adhere to and validate our policies and compliance practices

Qualification

Inventory managementPoint-of-sale systemsVisual merchandisingData-driven decision-makingHigh volume retail experienceOrganizationTeam engagementCritical thinking