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Navian Hawaii · 9 hours ago

After Hours Patient Care Manager (Full Time)

Honolulu, HI

Full-time

Onsite

Mid, Senior Level

$105K/yr - $120K/yr

3+ years exp

Navian Hawaii is dedicated to providing compassionate care and support to patients and their families. The After Hours Patient Care Manager leads a multi-disciplinary team to ensure high-quality patient care outcomes, coordinates activities, and promotes a patient-centered approach in hospice and palliative care.

Health CareHospitalMedical

Responsibilities

Provides direct supervision to assigned clinical team members in assuring quality patient care, productivity standards and compliance with the Navian Hawaii Policies and Procedures

Leads the Interdisciplinary Group meetings (IDG) for the development, review and revision of the patient/family plan of care in accordance with the CMS Conditions of Participation

Assures accurate and timely documentation of all patient care activities in accordance with Navian Hawaii standards

Active member of the Navian Hawaii Quality Improvement Workgroup. Contributes to the analysis of quality data and in conjunction with the QI Workgroup, creates and implements performance improvement (PI) process to achieve quality goals

Performs supervisory visits with field staff

Thoroughly understands and works according to the Navian Hawaii values and clearly articulates the expectation of the same from his/her direct reports

Serves as liaison with community referral sources, and other partners in providing care, such as nursing homes, care homes, vendors, etc

Assists with developing expectations and the evaluation of care and services provided for Navian Hawaii patients by affiliated vendors and agencies

Actively develops and maintains long-term, beneficial collaborative peer relationships throughout the island of Oahu and other areas served

Supports the clinical experience placements professional students as approved by the DCO/President

Actively participates in the development and implementation of programs within Navian Hawaii in order to accomplish strategic objectives or other desired goals of the organization

Evaluates staffing needs and recommends changes to the DCO

Identifies learning needs of direct reports and works in conjunction with the DCO and others to promote improved clinical care delivery. Coordinates staff education and clinical mentoring to achieve individualized personnel development goals

Provides timely coaching and feedback to clinical staff to achieve performance goals

Participates in recruitment and professional development of clinical staff. Coordinates and implements orientation plan for new personnel [with Human Resources]

Contributes to the development of in-service education for all the Navian Hawaii staff and volunteers as requested

Actively engages in public and professional education, directly through Navian Hawaii's efforts and/or in collaboration with others in the community. Coordinates such activity with DCO and Director of Marketing and Business Development

Participates in performance evaluation and disciplinary action (if needed) of staff

Participates in developing and revising written patient care policies and procedures

Serves as a member of the Navian Hawaii Clinical Management Team

Provides cross coverage for other members of the Clinical Management Team

Responsible for supporting compliance with licensing and Medicare certification, including all rules and regulations from Chapter 94 and CMS, as applicable

Manages daily personnel administration tasks for direct reports, e.g. PTO requests, coverage for leaves, etc

Enter rates and evaluates audit results

Provides leadership, problem solving, and management decision-making and demonstrates a commitment to quality and corporate accountability

Demonstrates good judgment in seeking and accepting guidance, facilitates clear and honest communication with other team members

Demonstrates ethical conduct and judgment that is in harmony with the mission and values of Navian Hawaii

Actively participates in staff meetings, department meetings, in-service training, and other related activities as requested

Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, risk management and personnel policies

Carries out assigned duties and responsibilities in a manner that exemplifies excellent customer service

Comprehends and communicates strategic objectives to reporting clinical staff. Assists in the evaluation of meeting objectives

Demonstrates ability to execute an effective, supportive, sensitive approach in response to the needs of staff and the patient and family

Works harmoniously with a broad range of staff, volunteers, and the community as a representative of Navian Hawaii

Other duties as required by Director of Clinical Operations and/or President/CEO

Qualification

Registered Nurse LicenseHospice Care ExperienceLeadership ExperienceElectronic Medical Record ProficiencyCommunication SkillsOrganizational SkillsPublic SpeakingTime Management SkillsProblem Solving SkillsTeam CollaborationMentoring Skills