24 Hour Home Care · 1 day ago
Temporary Community Care Liaison
Long Beach, CA
Full-time
Hybrid
Mid Level
$68K/yr - $76K/yr
3+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives. The Community Care Liaison serves as the primary connection between clients, caregivers, operations, and funding partners to ensure safe, consistent, and high-quality service delivery.
Health CareHome Health Care
Responsibilities
Conduct in-home visits to assess client needs, observe care delivery, and ensure adherence to care plans and compliance requirements
Complete assessments and update or create care plans in response to changes in client condition, goals, or funding source requirements
Monitor caregiver performance, verify documentation (including EVV and timesheets), and escalate safety or service concerns as needed
Build relationships with clients, caregivers, and funding partners to support communication, issue resolution, and service continuity
Conduct quality assurance calls and follow-ups to confirm timeliness, satisfaction, and resolution of service gaps
Maintain accurate, audit-ready documentation and track trends related to compliance, service quality, and client needs
Support Operations through reporting, documentation audits, and special projects that enhance quality and service delivery
Qualification
Required
3–5+ years of experience in home care, case management, quality assurance, or care coordination
Reliable transportation, active driver's license, and ability to travel regularly
Strong communication and interpersonal skills for building rapport with clients, caregivers, and external partners
Sound independent judgment and decision-making in field-based environments
High attention to detail, organization, and consistency in documentation and follow-through
Problem-solving abilities to address care issues, disruptions, or safety concerns quickly and effectively
Analytical thinking to identify trends and recommend program improvements
Ability to manage competing priorities and maintain accurate, timely documentation
Preferred
Experience conducting assessments and developing or updating care plans
Familiarity with compliance requirements for funded care programs; VA program experience preferred
Proficiency with CRM and documentation platforms (Salesforce preferred)
Bilingual Spanish preferred
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
Company data provided by crunchbase