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USO · 4 weeks ago

Field Operations Coordinator

Arlington, VA

Full-time

Onsite

Entry Level

1+ years exp

USO is a nonprofit organization dedicated to supporting America's military by keeping them connected to family, home, and country. The Field Operations Coordinator is responsible for providing administrative, technical, and project/event support to the Arlington Field Operations Team, including managing inquiries, maintaining data accuracy, and assisting with events.

Non Profit

Responsibilities

Manage field inquiries and support requests for the service impact tracking system, to include coordinating and collaborating within the USO to fulfill departmental needs and training support

Maintain accuracy and completeness of Office365 and Salesforce data to enable Operations to build and/or review distribution lists and in support of various other initiatives; may engage with the field in assuming this role

Assist in planning and executing Field Operations events and initiatives including, but not limited to, the USO Leadership Conference and other leadership meetings

Assist in organizing and distributing operational reports and metrics (i.e. Center/Program Traffic, Southwest Asia Connectivity, location-specific information, etc)

Serve as Operation’s Office 365 power user and maintain platform environment to best serve needs of the department, and train and provide guidance on best practices as needed

Other duties as assigned

Qualification

Office365 proficiencySalesforce knowledgeCustomer service skillsEvent planningBasic math skillsInterpersonal skillsOrganizational skillsAdaptability

Required

Associate's Degree required

1-3 years work experience in an administrative/support role

Strong interpersonal and customer service skills

Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism

Proficiency using computers and electronics equipment

General knowledge of and ability to learn new various software, applications, and tools, including but not limited to Microsoft Office Suite

Comfortable with Microsoft Excel

Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects

Ability to handle confidential information with tact and poise

Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs

Ability to achieve desired results while working collaboratively in a team environment

Ability to perform basic math and follow proper cash/donation handling and reporting procedures

Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license

Must be a strong advocate of the USO's mission to strengthen America's military by keeping them connected to family, home and country