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ZO Skin Health, Inc. · 8 hours ago

Director of Training

Dallas, TX

Full-time

Hybrid

Director/Executive

8+ years exp

ZO Skin Health, Inc. is seeking a Director of Training responsible for executing and scaling their Global Education strategy across North America. This role leads a large training organization to ensure high-quality delivery of training programs while collaborating with Sales leadership and Global Education to drive commercial impact and operational discipline.

Health CareMedicalPersonal Health

Responsibilities

Execute Global Education curricula and training frameworks across North America to support sales effectiveness and provider adoption

Oversee the delivery of workshops, seminars, national meetings, and one-on-one trainings in partnership with Regional Sales Directors

Ensure the right customers attend the right programs, aligned to regional sales strategies and priorities

Play a pivotal role in developing and strengthening relationships with key and strategic accounts

Lead and manage a field-based team of ~25, including:

Own the development, performance, and growth of the training organization

Establish a clear operating cadence (planning, deployment, feedback, optimization) to increase team effectiveness and consistency

Define, track, and report training KPIs that demonstrate impact, including:

Training reach and participation

Certification and onboarding completion

Launch readiness

Field effectiveness indicators tied to sales performance

Regularly share insights and recommendations with the CSO, CMO, and Sales leadership

Serve as the primary North America partner to Global Education, ensuring:

Consistent adoption of global curricula, tools, and standards

Structured field feedback to inform future global content development

Collaborate with Global Education on U.S.-specific adaptations only when required by regulatory, commercial, or market needs

Reinforce a single source of truth for education — avoiding duplication or parallel content creation

Work closely with Marketing to provide field feedback on education effectiveness and content performance (not to independently create core content)

Support the VP of Professional Relations on major KOL programs, national seminars, and industry events as needed

Ensure all training delivery remains compliant, scientifically accurate, and aligned with approved claims and protocols

Qualification

Training executionCommercial acumenAdult learning principlesLeadership experienceData-driven mindsetLMS platforms proficiencyCross-functional collaborationCoaching skillsProfessionalismCommunication skillsOrganizational skills

Required

8+ years of experience in training, sales enablement, or professional education within medical aesthetics, skincare, or a related professional services industry

Proven leadership experience managing large, field-based teams, including trainers, educators, or sales enablement roles, with a track record of improving effectiveness and consistency

Strong commercial and business acumen, with the ability to align training execution to sales priorities, account strategy, and revenue-driving outcomes

Excellent leadership, communication, and coaching skills, with the ability to motivate, develop, and hold teams accountable in a performance-driven environment

Working knowledge of adult learning principles and instructional delivery, with the ability to effectively deploy globally developed curricula in live, hybrid, and digital formats

Experience operating within a global education framework, including executing standardized content while providing structured field feedback to inform global improvements

Exceptional organizational and operational skills, with the ability to establish cadence, prioritize resources, and manage complex field deployment

Strong cross-functional collaboration skills, particularly with Sales leadership, Global Education, Professional Relations, and Marketing

Data- and KPI-driven mindset, with experience defining, tracking, and communicating training effectiveness and field impact

Proficiency with LMS platforms, CRM-adjacent tools, Microsoft Office, and virtual training technologies

High degree of professionalism and credibility, capable of representing ZO Skin Health at national meetings, workshops, and key account engagements

Commitment to brand integrity, compliance, and scientific accuracy, ensuring all training delivery aligns with approved claims, protocols, and medical standards

Comfort with frequent travel and field engagement across North America