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Cranbrook Schools · 4 weeks ago

Event & Customer Service Coordinator

Bloomfield Hills, MI

Full-time

Onsite

Mid, Senior Level

5+ years exp

Cranbrook Educational Community, founded in 1904, is a leading center for education, science, and art located in Bloomfield Hills, Michigan. The Event & Customer Services Coordinator will provide administrative and project support to the events and customer services functions, managing event coordination and customer inquiries while ensuring effective communication and scheduling across departments.

Primary/Secondary Education

Responsibilities

Administer licensing requests (State raffle, tent permits, special liquor licenses, temporary signage, etc.)

Cross-train Customer Service Representative to supply necessary back-up during absences, vacations/leaves

Maintain Master campus-wide Planning Schedule/Calendar (MRM) in Microsoft Outlook

Serve as MRM System Administrator and primary customer contact. Interface with all Cranbrook departments, internal and external constituents about scheduling, coordinating, and confirming reservations for campus-wide events, activities and projects

Review and consider global impact of Reservation request prior to sending approval/confirmation. Communicates global impact on programs, departments, or functions to Requester. Escalates issues/concerns to Supervisor prior to confirming reservation

Supply new employee MRM training, refresher training, and end user support as needed

Maintain MRM email, develop MRM training materials and community-wide training schedules/listings

Recommend policies and procedures for MRM

Coordinate, plan, and manage events held at Cranbrook Institute of Science, Academy of Art, Art Museum, Center for Collections, Schools, and Community facilities

Respond to email and telephone inquiries for campus-wide rental information, supply venue pricing, specifications, and services to clients and vendors and collect payments

Participate in the Event Department budget development process

Review and submit all Event Setup Request Forms

Assists Community in completing Event Setup Request Forms

In coordination with Cranbrook’s House & Gardens Department, manage and maintain the Cranbrook Photography Program. This includes scheduling, email confirmations, insurance certificates and invoicing

Coordinate Cranbrook’s commercial photography sessions, including scheduling clients, collecting fees, booking security, and other campus services

Qualification

Event coordinationAdministrative experienceMicrosoft OutlookDatabase managementMicrosoft WordMicrosoft ExcelCustomer serviceMultitaskingVerbal communicationWritten communicationConfidentiality

Required

High School diploma or GED required

A minimum of five years of strong administrative experience which demonstrates increasing levels of responsibility

Computer proficiency in Word and Excel required

Ability to accurately calculate figures and percentages

Ability to effectively handle multiple tasks with deadlines, with proven proficiency at effective prioritization and multitasking required

Requires excellent verbal and written communication skills with an emphasis on providing excellent customer service to multiple constituents, and the ability to handle confidential information in a professional manner

Requires a valid Michigan driver's license with a satisfactory driving record