Bill Gosling Outsourcing · 1 month ago
Collections Agent AWS 4090
Hampton, VA
Full-time
Onsite
New Grad, Entry LevelBill Gosling Outsourcing is a global leader in outsourcing solutions, focusing on enhancing customer experiences. The Collections Agent role involves reviewing account statuses, negotiating payment arrangements, and resolving customer inquiries effectively.
AccountingOutsourcing
Responsibilities
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable
Take necessary follow up actions until the customer issues are fully resolved
Negotiate payment terms/arrangements if applicable
Review account status/information thoroughly to understand the customer’s inquiry/need
Respond to inquiry/need and decide upon the most appropriate solution, if applicable
Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable
Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Champion company core values and other company programs
Other duties as assigned
Qualification
Required
North America - Minimum High School Diploma or equivalent is required
Philippines – Minimum of 2 years post-secondary or equivalent is required
Trinidad & Tobago – Minimum 3 CSEC passes English is compulsory in all locations
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
Preferred
Previous experience in a Collections role is preferred but not required
Benefits
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Company
Bill Gosling Outsourcing
Bill Gosling is an outsourcing company focusing solely on accounts receivable management.
Founded in 1955
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-01Private Equity
Leadership Team
Chris Spencer
SVP, Enterprise Growth
Company data provided by crunchbase