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Crestron Electronics · 1 day ago

Customer Support Account Specialist

Rockleigh, NJ

Full-time

Hybrid

Mid Level

$50K/yr - $65K/yr

3+ years exp

Crestron Electronics is a leader in automation and control solutions, partnering with Fortune 500 companies. The Customer Support Account Specialist will interface with high-value customers, managing relationships and resolving issues related to sales and support.

Audio/Visual EquipmentConsumer ElectronicsManufacturingSmart Building

Responsibilities

Develop and maintain dedicated relationships with multi-million dollar accounts and sales team

Handle escalated customer situations and account issues

Provide sales and support for multi-million dollar accounts and sales team during the pre and post sales process

Resolve sales and support-related issues regarding orders, returns, shipping and logistic issues in a timely manner

Assist with sales procedures and sales-related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi-million dollar accounts

Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team

Work with multi-million dollar accounts to find creative solutions to ensure a smooth sales and support process

Expediting requests, rush orders and altering sales orders and shipping information as required

Participate in trade shows and other industry events

Other duties or responsibilities as required

Qualification

SAPCustomer serviceSales supportExcelMicrosoft SuiteTeamsSkypeZoomMulti-taskVerbal communicationWritten communicationCreative thinkingTeam playerWork under pressure

Required

High School/GED, College preferred

Minimum of 3 years of relevant experience

Individual contributor with little supervision

Intermediate Excel and Microsoft suite

Teams, Skype or Zoom

General knowledge of industry practices, techniques, and standards

Experience in customer service and sales support

Ability to understand and communicate technical issues

Trade shows/industry events

Develop solutions to a variety of problems of moderate scope and complexity

Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)

Team player who thrives in collaborative environments

Ability to work under pressure

Creative thinking with the ability to multi-task

Manage high volume emails and phone calls

Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction