FoodMe Global / Dine Palace · 1 month ago
Virtual Assistant \- Philippines
United States
Full-time
Remote
New Grad, Entry LevelFoodMe Global / Dine Palace is seeking a Customer Support Executive to provide excellent customer service and support. The role involves responding to customer inquiries, resolving issues, and maintaining detailed records of interactions to enhance customer satisfaction and loyalty.
Computer Software
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
Address customer complaints, concerns, and requests with patience and empathy
Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers
Educate customers on product features, benefits, and usage
Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance
Escalate complex or unresolved issues to higher-level support or management as needed
Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback
Use customer relationship management (CRM) systems to log and track support tickets and customer data
Communicate effectively and professionally, both verbally and in writing
Ensure clear and concise explanations to customers
Collect and relay customer feedback and suggestions to improve products, services, or processes
Stay up-to-date with product/service knowledge through training and self-study
Attend regular training sessions to enhance customer support skills
Collaborate with team members and other departments to resolve customer issues efficiently
Share knowledge and best practices with colleagues
Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores
Qualification
Required
High school diploma or equivalent; some roles may require a bachelor's degree
Excellent communication skills, both verbal and written
Empathetic and patient demeanor when dealing with customers
Problem-solving and critical-thinking abilities
Ability to work in a fast-paced and dynamic environment
Time management skills to handle multiple inquiries efficiently
Flexibility to work shifts, including evenings, weekends, and holidays, if required
Available to work as per EST Time Zone 9:00am - 5:00pm
Preferred
Familiarity with customer support software and CRM systems is a plus
Benefits
Remote Job
Friendly Work Environment
Guaranteed Growth
Company
FoodMe Global / Dine Palace
FoodMe integrates App Ordering, sales, marketing, order management and delivery so that you can focus on growing your business.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase